Have questions? We're here to help.
Frequently Asked Questions
General Infomation
How do I place an order?
We welcome orders through both online and offline channels (you can give us a call to place an order as well). For online orders, you can add directly your items into your shopping cart. If you prefer to place an offline order, kindly download our order forms and email us back at hello@canadiangowns.ca
How do we give you a call?
You may call us at 1-855-478-5927.
Or email us at hello@canadiangowns.ca
Do you have any local stores nearby?
As an online retailer, we do not have any. But we assure you that you’ll be given only the best to make your online shopping experience a pleasant one!
Promo/Coupon Code Rules
Coupon Codes cannot be applied to sale items or combined with any other offers or promotions.
Many discounts/promotions hold a minimum purchase requirement amount for eligibility. This amount is the subtotal of the order, calculated before any taxes/shipping fees. This is a fixed dollar amount associated with the code and will not be accepted below the amount.
Coupon codes are limited to one per customer per purchase and are good for a one time use only per customer and can only be used on full price merchandise. The coupon codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the coupon code. Coupon codes cannot be combined with other promotions.
Please note: Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion.
How do I receive the quantity discount? How is it applied to my order?
The discount is automatically applied to eligible orders. For the quantity discount to be applied, it must be the same product in the same colour.
Please note coupon codes cannot be combined with quantity discount.
Out of stock items
Due to the high demand for our products, especially during graduation season, certain items may be temporarily unavailable or on backorder. As our inventory is constantly evolving, the "In Stock" status displayed may not always reflect real-time availability. We strongly recommend placing your order as early as possible to ensure timely fulfillment. In the event that the item(s) you ordered will not be in stock by your required date, our customer care team will collaborate with you. Whether it involves substituting a colour, size, or item, or providing a credit/reimbursement, we are committed to assisting you. While we aim to dispatch all stock orders within 72 hours, backordered items may occasionally cause unforeseen delays. If you experience a shipping delay, feel free to reach out to our customer care team for updates on your order.
Placing an order
How long does it take to get my order?
This is an important question and it comes up often. There are two times you need to be aware of and you need to add them together to get an estimate of how long it will take to get your order.
First there is a processing time. All orders with in-stock stoles take 2-4 business days to process your order and ship out. Second there is the shipping time (which is not the same as the processing time). It takes about a week for standard shipping (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days. Just remember the shipping time is in addition to the processing time. You need to add together both the production time and the shipping time to get a time estimate for your order.
* All custom stoles/hoods take 2-3 weeks to process and produce plus the shipping time.
How much does shipping cost?
Shipping costs would depend on the quantity of the items and the shipping method you choose.
You can check your total shipping cost whenever you place an order.
Do you entertain international orders?
We will ship to some foreign locations. Such locations generally include Canada, Europe, South America, Japan and a few other locations. You can check if your country is available by simulating placing an order on our website. We can also place the order over the phone if you do not find your country. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location. Also if possible it is always easier for us to ship to a US-based shipping address and you will always save on shipping costs if you can arrange for a US-based address to receive the shipment. At this time due to advice from our bank concerning trends in fraud we reserve all rights to deny or proceed with orders shipping internationally.
* Canadiangowns.ca IS NOT RESPONSIBLE FOR ANY DUTY VAT TAX OR ANY OTHER FEES ASSOCIATED WITH IMPORTING OUR PRODUCTS. We cannot look up the final cost to you as your home country may (and often does) charge a fee at the destination. We cannot look up this information (and it often varies based on international law and code changes). We also cannot accept a rejection of that fee after the shipment leaves our factory and we cannot offer a return for a refund. Your home country will demand that Gradcanada.ca pay the fee before receiving the returned item and Gradcanada.ca cannot pay that fee. If you order from overseas you must either pay any import fees and duties your home country charges or else abandon the item or receive no refund.
How do we pay?
We accept all major credit cards (VISA, Mastercard, Discover, American Express), as well as PayPal.
Please contact us at 855-478-5927 if you wish to place an order over the phone.
Why won't your system accept my credit card?
Most credit card rejections are because your address does not match the address on record with your credit card company. Sometimes it's just a matter of a single digit off a mis-capitalization a dash or something very minor like that. Please try to re-enter your address to match what your credit card company has on file.
I tried to make a purchase several times but each time your system rejected the order (probably due to an address issue as explained above) and then my credit card or checking company called and said you had charged me for each transaction!
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Returns and Exchanges
In the case of returning item/s, what is your policy?
Product requests for returns/exchanges must be made within 14 days from the date the product was shipped.
For more detailed information about our policy, please visit our Refunds and Returns page.
How do I send my items back?
Please visit our Refunds and Returns page, you can provide us your order number and email address and we will process your request.
When will I get my refund?
To receive a refund for the purchase price in the original form of payment we must be made aware within 14 days. Please make sure all return processes are done promptly so we are able to work on your replacement product or refund in a timely manner.
For more detailed information about our policy, please visit our Refunds and Returns page.